Hart’s Hearth & Homestead Policies Page Updated; 07/25/2023 Policies in effect since; 12/17/2003

60 Day Money Back Guarantee: If you do not care for the product you ordered and received from us, you may return it for a refund. You must first contact us for a Return Authorization Number (RMA) before you attempt to return anything. You may also log into your account and request an RMA. The 60 days starts the day the product was shipped and ends 11:59 PM on the 60th day. Refunds are as followed: 100% of purchase price for products returned 1-30 days after we ship, 75% of purchase price for products returned 31-60 days after we ship (read “Returns” policy below). No returns will be accepted and no refunds given after 60 days. Shipping charges are not refundable. If your purchase included free shipping, the actual shipping and handling costs to ship the product to you will be deducted from any refunds or credits that are due you for the return. After 60 days the manufacturers warranty, if any, applies. Guarantee/Returns Exclusions: All chimney pipe, stovepipe, reline pipe and components (components include but are not limited to; anything that is used for the application and/or installation of any pipe including insulation), HomeSaver replacement fireplace screens, Top Hats, “special order” products and ALL fireplace, and woodstove replacement parts, including, but not limited to ALL Lennox and ALL Napoleon Parts are NOT RETURNABLE.

RETURNS: Returns must be in original packaging and in perfect condition for resale in order to receive the above refund rates. Do not write on boxes that are sent back, use only labels and do not over tape boxes. Please read the “Guarantee Exclusions” above to find out what product is not returnable. Products which are not in perfect shape (including, but not limited to, stains and/or animal fur on rugs, used chimney and dryer vent brushes and rods, consumer damaged products, etc.) will be refunded at the salvage rate of 25% of purchase price. Goods are to be returned, freight prepaid, along with a copy of your invoice and explanation for return. If you received free shipping on the product you are returning, the actual shipping and handling costs to ship the product to you will be deducted from any refunds or credits that are due you for the return. Anything returned without a Return Authorization Number will be refused!

Defective or Damaged Merchandise: UPS and USPS; In the very rare occurrence of your product arriving damaged, defective, or missing parts, you must contact us immediately via email at support@hartshearth.com or via phone at 1-877-602-FIRE (3473), option 3, so we can remedy the problem right away. You will have 5 days from the date your product was delivered to contact us and inform us of any damaged or defective merchandise. After 5 days, you forfeit your right to claim damaged and/or defective merchandise. Check your product(s) thoroughly as soon as you receive them! We want you to be pleased with our products and service. We will make any corrections quickly, but we need your immediate inspection and attention. Freight Truck Deliveries; You MUST inspect the complete shipment for damage before signing for it. If you sign for a freight delivery and discover damage after you sign, you WILL NOT be able to make claim or recover for the damaged product. Please, please, PLEASE inspect thoroughly the whole shipment and refuse or make note of any damage product has BEFORE signing. If you sign for the shipment, it is yours and we cannot help with any damaged product. Our hands are tied if you sign that the product was received in good shape and it ends up that is was damaged. Customers that have product with missing parts have 10 days in which to contact us.

Hart’s Hearth Privacy Policy: We vow never to give, sell, or rent any information given by a customer to any third party. Your information is held under the strictest confidence with security measures in place. We do not send postal mailings, except requested catalogs. If you opt-in to receive email newsletters and updates, you may receive informational or promotional email, but it would be no more than three times month in season, or once a month out of season. If at any time you want to unsubscribe from our lists, please go to the bottom of any newsletter we have sent and click the “unsubscribe” link, we will honor your request immediately.

Check Orders: Due to some people passing bad checks to us, we must wait 10 days for all checks to clear before shipping product. This includes online-checks, check drafts, and checks sent through the mail. Money Order sales will be shipped the day the Money Order is cashed. Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.